I’m enrolled on the Coursera Google IT Support Professional Certificate (8-months - 10hrs/week) program.
This five-course certificate, developed by Google, includes innovative curriculum designed to improve IT support role. A job in IT mean in-person or remote helpdesk work.
Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program introduced me to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers.