Introduction In the rapidly evolving business landscape, the ability to identify and address underlying issues that impact operations and productivity is crucial. Root Cause Analysis (RCA) is a systematic process designed to pinpoint the fundamental causes of issues, ensuring they are effectively addressed to prevent recurrence. The new course on Coursera, “Root Cause Analysis: Principles and Benefits,” led by Luca Berton, offers a comprehensive dive into this critical thinking methodology, providing learners with the tools necessary to enhance their problem-solving capabilities.
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